Returns and refund requests to Tejava are handled on a case-by-case basis. Opened packages or those outside of original packaging cannot be returned due to food handling standards. Any return or refund requests must be received by Tejava within 45 days from the initial order date.
Refused or returned packages will be reviewed by Tejava. We will email to notify you of the approval or rejection of your refund based on the return completion details - please note that a refund will not be guaranteed. Refused or returned to sender packages are subject to a $10.00 restocking fee.
Order cancellation requests must be made within 2 business days of placing order to allow us time to cancel the order and reroute the package if it has already shipped.If your package is damaged or your order is incorrect, we may require photographic evidence to help document the issue and process a replacement. These requests must be received within 7 days of package delivery date.
If you believe there is a quality issue with your order, please locate the code date on the package (visit www.tejava.com/products to see where to look on package) and provide it to our customer service team so we can trace the specific batch you received. These inquiries will be handled on a case by case basis.
Return package shipping costs are not covered by Tejava. Refunds cannot be processed for packages lost in transit, shipping delays, orders forwarded or redirected in transit, insufficient / incorrect shipping addresses, or packages deemed undeliverable due to carrier's judgment. Packages that are returned to our facility with no communication to our service desk will not be automatically refunded. Refund requests must still be received within 45 days of the original order.